Hello,
My name is gaurav dixit and my idea postpaid number is 9718360804. I facing lot of inconvenience from Idea customer care department. from today morning, I am getting my sim card registration failed and nobudy is taking care of it. I have called so many times and spoken to Mr. Sanjeev, Mr. Yash but didnt get any sufficent answer even they are making me whole. I was on hold for 30 mins for 3 times and u know this call is being paid by me because I was calling from landline number (my no. is not working). You executive told me that this is a temporary issue and would get resolved with in 3 hrs but still It doesnt. I dont understand what I need to do...
Do I need to shut my connection?
Also I wanted to activate call conference, at the time of activation I was promissed for getting call conf service but I am getting it and your dump customer care executive badly refused me..
Now, my number is not working (due to sim reg filed) I am completely fed up with idea.
I tired to contact to upper management but they hanged up my call.
how can I contact upper management?
can you people resolved my issues?
Do I need to shut my services from IDEa?
What I need to do?
Would I be facing same problem with your custcare department?
I understand that technical problems can be there but at least if omeone is asking to look up the metter you people should fix up the problem.
This is the worst service that I have forever and ever seen in my life.
Moreever, you know.. I am feeling alone... I feel no budy is thereto fix up my problem from IDEa Side.
I request you to please look up the metter and please take some corrective steps to improve your customer service.
If I would leave Idea then It would happen only because of your customer service department.
Anyway what can I do..Its totaly up to you..how would you go further..
Thanks for nothing
Gaurav Dixit
09718360804
09971403313
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