IFB ELENA DX, Washing Machine
Customer code No. 001580 / Item code No. IFBELENADLX / ELENA DX Washing Machine- Claim for replacement under warranty reg

To,

M/s IFB Home Appliances

Sub: Customer code No. 001580 / Item code No. IFBELENADLX / ELENA DX Washing Machine- Claim for replacement under warranty reg;

Ref: Invoice No. 000661 dated 17.04.2009 of M/s QRS, Kottayam.

Sir,

The above said washing machine was purchased from M/s QRS, Kottayam and commissioned by your autherised service personel, but within a week the machine was emitting high sound and found to be leaking.

Your autherised service centre attended and advised to remove the stand and keep the machine on the floor. A few days thereafter again the high sound and leakage occurred and the armature pin was replaced by your senior service personel. After a span of one and half months the very same sound and leakage is recurring and your service centre has advised to change the speed control unit.

We purchased this washing machine on the belief and understanding that it was brand new and in perfect condition, but it is now regretted that the machine is frequently breaking down. Ever since the latest complaint registered with your service centre the machine is kept idle. We therefore have sufficient grounds to believe that the said machine is defective and proned to consistant break down. You are therefore requested to replace the washing machine without further delay.

Thanking you,

Yours faithfully

Joshy George Kondody

Kondodickal House,

Manganam P.O,

Kottayam.