Dear Sir,
I have IFB washing machine and also a service contract for two years. I complained about unusual noise when spinning. couple of months ago my complaint no 3515961 was attended and it was found that a rubber seal was damaged. That time i told the engineer who attended the complaint, that there might be water leakage and bearing may need change. After couple of months, the machine started making noise during spining cycle. therefore I register complaint on26/9.(complaint no 3669410). First 5 to 6 days no body attended the complaint. after that one maintance person came and opened the machine and confermed that bearing needs change. since he needs to bring the required components from store, He went back keeping machine out of order. I thought the person would come and do the job on that afternoon. bue to my surprise he went to Yewala and two days he did not turn up. yesterday he came and he found that the drum needs change. so he went back to fetch drum but did not turn up.nor he had a courtacy to ring back to me regarding the position. This morning when I phoned him, he says the shop is closed because of shifting and that he will not be attending the complaint for the next two days.
I do not like the way the service is provided by the company. I suspect that some private business is going on behind. we are retired persons and need services promptly. I request that you look in to this problem urgently
S.M.Deval
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