Purchased IFB Washing Machine Model - Elite 5 Kg from Alfias IFB Point, Jodhpur dated 21-8-07 VIDE Bill No.- 032. The machine is in the extended warranty period dated from 20-08 to 19-08 as per VAT retail Invoice no.- 6533. dated 5-01 of IFB Industries Ltd., at Jaipur.
Previously the machine encountered a problem with the bearings. We even asked Alfias Point (Mr. Ramzan Khan) for the contact information of your higher authorities but they refused to give any relevant information about the company senior officers, saying that they do not have any information about them. But we manage to get information from M/S Sanklecha Bro.(P) Ltd, Jalori Gate, Jodhpur. We handed over the machine to the Service Center S. D Refrigeration, Jodhpur after making a complaint to the Jaipur office.
They even told us not to bring the Washing Machine to service center because they did not have enough space to accommodate the machine and did not have the parts in Jodhpur. We informed about this to Mr. Alok Khetiar and Mr. Deepak. Mr. Alok Khetiyar informed us that he was sending bearing from Jaipur and then it was replaced by your Jodhpur service center.
But again it encounterd a problem and started making noise from inside as if something was broken in the machine. We asked the Dealer at Alfias Point to send a technician to make a check on the machine, but he told that he is not responsible for the problem and couldn't send a technician. We again made a complaint to the jaipur Office, then, Mr. Alok Khetiyar from Jaipur (Mob - 9314114840) came to Jodhpur and checked it and told us that the noise was general. But still it seems to be wrong somewhere. And is now completely damaged. It seems that the machine sent to us was defective at the time of purchase.
Today i.e 15 JUN we again made a complain to the call center and they gave us a complaint no. - 3142149. Technicians Mr. Dharmendra and Mr. Irfan visited and checked the machine. Theyfound that the fan belt Megadyne EL 1333 was broken and top weight nut bolt were loose. Due to this broken fan belt the wiring had encountered a cut.
NOW I REQUEST YOU VERY KINDLY REPLACE THE MACHINE FORTHWITH BECAUSE I AM NEITHER IN A STATE NOR IN A MOOD TO TAKE THE BURDEN OF COMPLAINING ABOUT THE MACHINE NOW AND THEN TO YOUR RUDE AUTHORIZED DEALER AND SERVICE CENTER PERSON AT ALFIA'S IFB POINT AND S.D. REFRIGERATION RESPECTIVELY, OTHERWISE I WILL BE BOUND TO TAKE STERN ACTION AGAINST YOUR ESTEEM ORGANIZATION.
For that whatever legal expenses will be borne by us and your organization will be bound to pay.
Hope to get early response.
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