I am from Cochin and I have purchased an IFB senoritta Plus washing machine on 11.9.2008 which is under warranty and the machine failed on 18.9.09 and on 18th morning at 9.30 I registered a complaint at your 24 hrs helpline number. The same day I got a call from a person and he told me that he will come and see at 3 pm. He did't come and I started calling him every 30 minutes and all the times he told me that he is coming. Next day morning again I called your 24 hrs helpine several times and one technician came and he told me that it requires one item replacement and it may take 1-2 days and he told me that he cannot give a time commitment for repair. Again I called your number and they gave me their Service head number and I did't get any commitment. Again I called the same number and they gave me Kerala head number and she gave me a commitment that this will be attended on wednesday. Up to 12 .30 pm nobody called me. Today again I called him and he told (Mr. Joseph-9388069389) me that this may be repaired today evening and he is not sure. I am not able to under stand the reasons for this casual attitude. No higher officials telephone numbers are available for the redresal.
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