I have a redeemed a product from my account on 03-June-08 (booked a redemption), however today i.e 08-Aug-08, I have not received any product, when I give a call to there helpdesk they say will get back to me, I followed up many times i got the same response, spoke to manager on the call and same response, these people playing with the inocent customer. There has to be some way where we can get some service
I have few reference of contact to customer care:
15-July-08 Spoke to Ms. Esther first, but same response and asked to give it to Maanage Ms. Mohana, SR # 355815 but same response no updates
25-July-08 Spoke to Esther again and no response and she promised the call back by EOD, I have not recd a call back and gave a call next day, after that I recd a call back said Im looking into you issue will get back to me ASAP.
05-AUg-08 Spoke to Esther again for updates but still no response said that there is some problem with the system and Ms. Kavya is looking into my issue and will get back to me by this week.
08-Aug-08 Spoke to Yusuf, when I asked him to transfer to Esther/Mohana/Kavya, he said there is no such there in the support team, c here what kind of lying these people, and asked to transfer to Manager, said Manager Mr, Khizer is busy in his work.
People please guide me is there any way I can get some service from these people.
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