Hello There!
Please follow the below mail trail. I am now restless and hopeless with the totally unprofessional behavior of Imint Staff and there inability to solve my issue. It more than 45 days that I have not received the merchandise which I ordered (transaction id 50797).
1. Ordered POLO CABIN STROLLER 20 INCHES
2. Followed up with CC (by call and by phone), Later I was given up AWB number.
3. No AWB number I could find out on bluedart courier, Customer care asked me to wait for 12 days for resolution.
4. Followed up again after 15 days - Response was that I will get a call back from Supervisor.
5. Followed up again on (23/24 Dec) 2 times talked to Mohammad and other staff and I was promised that Supervisor will call me but no response.
6. Called up again 30-Dec, talked to Salma I was again promised that Supervisor will me before 7pm. Again no response till date.
CAN SOMEONE TAKE THIS ISSUE AND PROVIDE THE RESOLUTION. IT SEEMS LIKE NO ONE IS COMMITTED AT IMINT AND YOU GUYS ARE PURELY CHEATING CUSTOMERS WITH FALSE INFORMATION. UNDER THE GOVT. ACT THIS IS UNLAWFUL AND I AS CUSTOMER MUST HAVE MY ORDER DELIVERED TO MY DOORSTEP AT THE EARLIEST.
PLEASE PAY ATTENTION
IMINT A/C: 9401150561258400
Thanks
Shailendra Kumar
[email protected] | [email protected]
On Fri, Dec 5 at 1:19 PM, wrote:
Dear Mr. Kumar,
Thank you for contacting imint member care.
With regards to your e-mail, we apologize for the inconvenience caused. We could see that it is more than 15 days after order is placed. For resolving this issue, we have raised a complaint with Reference No-584939. Kindly wait for few days within which this will be resolved and order reach your place.
Please do not hesitate to contact us if you have any other questions or suggestions.
Contact numbers:
Mumbai - 022- 40796468
Delhi - 011- 40146468
Bangalore - 080- 40146468
Hyderabad - 040- 40146468
Chennai - 044- 40146468
Kolkata - 033- 40146468
i-mint member in other cities can dial the nearest city number.
Website: www.imintpoints.com
Thank you for giving us an opportunity to serve you!
Warm Regards,
Anita Kumari
i-mint membercare
Quoting Shailendra Kumar :
> I had tried to locate the below AWB: 40197469303 on blue dart site and
> could
> not locate it. Please let me know the status of the delivery. It should
> be
> taking this long..
>
> Thanks
> Shailendra
>
>
> On Wed, Dec 3 at 6:01 PM, wrote:
>
> > Dear Mr. Kumar,
> >
> > Thank you for contacting imint membercare.
> >
> > With regards to your e-mail, We would like to inform you that as our
> > database you have ordered for the POLO CABIN STROLLER 20 INCHES has
> been
> > already dispatched and the courier details are as follows:-
> >
> > 1) POLO CABIN STROLLER 20 INCHES
> > Despatch Date: 17-NOV
> > Courier: BLUE DART
> > AWB: 40197469303
> >
> > We request you to kindly check the same and revert us back.
> >
> > Please do not hesitate to contact us if you have any other questions
> or
> > suggestions.
> >
> > Contact numbers:
> > Mumbai - 022- 40796468
> > Delhi - 011- 40146468
> > Bangalore - 080- 40146468
> > Hyderabad - 040- 40146468
> > Chennai - 044- 40146468
> > Kolkata - 033- 40146468
> >
> > Website: www.imintpoints.com
> >
> > Thank you for giving us an opportunity to serve you!
> >
> > Warm Regards,
> > Anita Kumari
> > i-mint membercare
> >
> > Quoting Shailendra Kumar :
> >
> > > Hello there,
> > > Could you please trace the transaction id 50797, I ordered a cabin
> > > baggage
> > > long bag. More than 12 days have passed and has not been delivered
> to
> > > me.
> > > Could you please also send the tracking number of the freight
> company?
> > >
> > > IMINT A/C: 9401150561258400
> > >
> > > Thank you
> > > Shailendra
0 comments