To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.
Kind Attention: Sales Officer/South Kolkata
Sub: Misbehaviour and harassment made by the LPG distributor of Indian Oil Co. Ltd.
Sir,
This is in regard to continue harrassment and misbehaviour meted out to me and my family by the Indane gas Distributor and thier deliveryman.
On comining to stay in Kolkata on transafer I took a connection of Cooking Gas from the Indane distrubutor M/s M.L.Bose Enterprise, 52A Raja Dinenedra Street, Kolkata-700-009. I have been given consumor No.8379. I am having this connection since Sept.2007.
The distributor and his delivery boys demand extra money and since I have not paid them ;The delivery boy use abusive language in front of my family at my home and subsequently they have started not delivering the gas-Cylender in time to me.
On first delivery the person who had come to deliver the cylender at home asked for 50 Rs.extra which was actually over and above the price of the cylender;claiming that every body pays them like this. I clearly denied to pay any thing extra. The deliveryman started shouting and misbehaving. I some how showed him door and got rid of him.
On next delivery of cylender on 2-11 the same person turned up and again asked for payment of "something out of my pleasure". This time round also I denied to pay any thing and the deliveryman said something in local dialect which I could make out as not a cheritable remark about my family. When the person left; I called up the office nomber of the above mentioned Indane Distributor and complained about the behaviour of the deliveryman. The distributor said that what is problem if I pay something I will always get quick delivery and the phone was banged.
This is third time;Which is on 8th January I booked the Gas Cylender for Home delivery on telephone. I was given the booking Nomber 1593.I had called up at around 11.30AM on 8th January and it is 12th January today.we have not received the delivery of the gas so far.
Through your good office I want to know that why I am not receiving the delivery of Gas-cylender so far?
and should I pay the deliveryman or Not? I request you to kindly look into the matter as whether the distributor has taken any action against the deliveryman.
I am deeply anguished and hapless at the attitude and behaviour of the Distributor and his deliveryman.
I requset you to kindly look into the matter.
Thanking You,
Yours Faithfully.
Kailash Dan Ratnoo,
Aayakar Niwas, Flat-1,
Type-IV, 8th Floor,
Ultadanga Main Road,
Kolkata-67
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