Inconsumercomplaints.com » Telecommunications » Review / complaint: AITREL - NDNC reg no. W1018137415 | News #91518

AITREL
NDNC reg no. W1018137415

Dear Mr. Dakshina Murthy G R,

The mail I had received from you informing me that appropriate action will be taken on 08/11.

Now it is more than two months after you had promised & nothing has happened & still my SMS's are bouncing, thanks to your largesse in sending the junk messages which is pissing me off every day.

Not even single soul in your company has bothered to solve the customer complaint which shows the sad state of affairs and apathy towards customers.

I think number portability is the only solution.

If who ever is responsible who has the guts to solve the problem may reply to this mail, other wise they will be only filling my mail box space with auto / standard / use less replies which does not make any difference to the customers.

&&&&&&&&&&&&&&&&&&&&&&&&&&--

Quoting [email protected]:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern over Promotional SMS to the mobile number 9845625443, we would like to inform you that the issue has been escalated to concern department and they are working on the same and shell revert to you at the earliest. For further assistance call 121 from your Airtel mobile number.

Assuring you the best of services.

Yours Sincerely,

Dakshina Murthy G R

Enterprise Services - Corporate.

PS: In case you require any further assistance, please

Ø Call 1800 102 002 - National Toll Free Helpline (From Airtel Phones Only)

Ø Call 0124-4609697 (Toll No.) - from Non Airtel Phones

Ø e-mail at [email protected]

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 08/11 01:43:25 PM

Subject: Re: FWD: FWD: FWD: NDNC REG NO. W1018137415 [|BAL|Qrc2147367|]

Dear Mr. Dakshina Murthy G R,

Thank you very much for your response & I acknowledge your reply.

After escalating the issue to concerned dept please let me know when exactly

this will be stopped because this is real nuisance.

Reg.

Quoting [email protected]:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern

over Promotional SMS to the mobile number 9845625443, we would like to inform

you that the issue has been escalated to concern department and they are

working on the same and shell revert to you at the earliest.

Assuring you the best of services.

Yours Sincerely,

Dakshina Murthy G R

Enterprise Services - Corporate.

PS: In case you require any further assistance, please

ÿ Call 1800 102 002 - National Toll Free Helpline (From Airtel Phones Only)

ÿ Call 0124-4609697 (Toll No.) - from Non Airtel Phones

ÿ e-mail at [email protected]

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 07/11 10:46:34 AM

Subject: Fwd: Fwd: Re: FWD: NDNC REG NO. W1018137415 [|BAL|Qrc1930667|]

TILL DATE NO ACTION IS BEING TAKEN ON PROMOTIONAL SMS, WHO ARE RESPOSNSIBLE TO

ACT UPON?

WHAT EXACTLTLY IS THE ISSUE IN STOPPING THE SAME . YOU ARE HARASSING THE

CUSTOMERS & TESTING THEIR PATIENCE

You will be forcing me to take the matter to consumer forum, Department of

Company affairs & to TRAI

&-- Forwarded message from SHENOY &--

Date: Mon, 11 Oct 21:46:43 0530 (IST)

From: SHENOY

Reply-To: [email protected]

Subject: Fwd: Re: FWD: NDNC REG NO. W1018137415 [|BAL|Qrc1930667|]

To: [email protected]

As per instruction from Swathi K B, Enterprise Services - Corporate. mail is

forwarded

Regards

&-- Forwarded message from [email protected] &--

Date: 11 Oct 09:48:32 0530

From: [email protected]

Reply-To: [email protected]

Subject: Re: FWD: NDNC REG NO. W1018137415 [|BAL|Qrc1930667|]

To: [email protected]

Dear Dinesh Shenoy,

We understand from your previous interactions that you have expressed concern

over Promotional SMS to the mobile number 9845625443 and poor services extended

by Airtel Relationship Center executives.

We regret the inconvenience caused to you.

We request you to kindly e-mail to [email protected] or contact Prepaid

customer care 9845098450 for further assistance.

We regret for not meeting your expectations at this moment of need.

Assuring you the best of services.

Yours Sincerely,

Swathi K B

Enterprise Services - Corporate.

PS: In case you require any further assistance, please

ÿ¿ Call 1800 102 002 - National Toll Free Helpline (From Airtel Phones Only)

ÿ¿ Call 0124-4609697 (Toll No.) - from Non Airtel Phones

ÿ¿ e-mail at [email protected]

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 10/10 10:17:25 AM

Subject: Fwd: NDNC reg no. W1018137415

Sir/ Madam,

ISSUE SENSITIVE / CRITICAL/ LONG PENDING.

Further to my mail dated 26.07.2010 regarding NDNC reg no. W1018137415 dt.

22.05. I would like to share the following.

Even after sending mail to [email protected],

[email protected], [email protected], [email protected]

,

till date my problem is not solved except for auto reply and people

responsible to act are content with that.

Now I would like to share that I am also a share holder your esteemed

organization

It is ridiculous to know from your own employees (even at different Airtel

offices in Bangalore) that NDNC is the issue which they will be not be able to

help & they them selves s are the victims of junk messages & are not able to

stop.

If the customers are flooded with junk messages, even after customers request

if telecom operator is not able to stop the same then I think I have to take up

the issue with different level may be with consumer forum, management or TRAI.

I want action towards this mail & not auto reply.

CC to: Sunil Bharti Mittal, Chairman & Managing Director,

Reg Office, Bharti Airtel Ltd, Bharti Cresent, 1, Nelson Mandela

Road, Vasant

Kunj, Phase 11, New Delhi ÿ¿ 110 070

&-- Forwarded message from SHENOY &--

Date: Mon, 26 Jul 14:11:22 0530 (IST)

From: SHENOY

Reply-To: [email protected]

Subject: NDNC reg no. W1018137415

To: [email protected], [email protected],

[email protected], [email protected]

Dear Sir,

I am having prepaid connection under mobile number 98456 25443

I had registered my number for NDNC ON 22.05.2010. The reference number is

W1018137415

Even after registering for NDNC I am continue to get promotional communication,

which I had not opted for.

Even after contacting your reltion ship centre in 6th Block Rajaji Nagar,

Bangalore nothing has changed.

Request you to please look into the matter & do the needful.

Also at this juncture I would like to brring to your kind attention that

service in 6th Block Rajaji nagar relation ship centre is very poor.

To respond to customer they take hell a lot of time & I confirm that it is not

a stray incident, especially in the pre paid counter people have to wait

for long.

Some time the reasons cited will be silly, like to talk to custermer care in

hot line they say phone battery is down or they will not feel the persons

presence in the conunter.(in one instance I waited for more than 30 minutes to

get an audience)

At least as a custermer we have a right to be heard in the first place, man

management comes first & problem solving next.

Hope this complaint will not go unanswared.

With Warm Regards

Dinesh Shenoy M

&-- End forwarded message &--

--

Regards

Dinesh Shenoy

Manager Accounts

BPL - FTA Energies (P) Limited

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and

associated companies (collectively "Bharti Airtel Limited"), are unable to

exercise control or ensure or guarantee the integrity of/overthe contents of

the information contained in e-mail transmissions and further acknowledges that

any views expressed in this message are those of the individual sender and no

binding nature of the message shall be implied or assumed unless the sender

does so expressly with due authority of Bharti Airtel Limited. Before opening

any attachments please check them for viruses and defects.

&-- End forwarded message &--

--

Regards

Dinesh Shenoy

Manager Accounts

BPL - FTA Energies (P) Limited

&-- End forwarded message &--

--

Regards

Dinesh Shenoy

Manager Accounts

BPL - FTA Energies (P) Limited

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and

associated companies (collectively "Bharti Airtel Limited"), are unable to

exercise control or ensure or guarantee the integrity of/overthe contents of

the information contained in e-mail transmissions and further acknowledges that

any views expressed in this message are those of the individual sender and no

binding nature of the message shall be implied or assumed unless the sender

does so expressly with due authority of Bharti Airtel Limited. Before opening

any attachments please check them for viruses and defects.

--

Regards

Dinesh Shenoy

Manager Accounts

BPL - FTA Energies (P) Limited

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

--

Regards

Dinesh Shenoy

Manager Accounts

BPL - FTA Energies (P) Limited


Company: AITREL

Country: India   State: Karnataka

Category: Telecommunications

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