The captioned account is maintained jointly by me with my wife Sujatha Venkatakrishnan (first holder) having been opened in October last year through one of your representatives who canvassed the account.
On 11th May we had given Delivery Instruction Slip (DIS) to your Mylapore branch who initially refused to accept it since the account was apparently maintained with your T nagar office in Chennai. I HAVE NO COMMUNICATION INDICATING ANY SPECIFIC BRANCH OF ACCOUNT OR THE NEED TO APPROACH ONLY THAT ONE. In fact I reside in Millipore at its an absolute mystery as to why I was assigned the T Nagar branch. Finally after much persuasion the office accepted the forms
The very next day I got a call from one Mr Padmanabhan (9940109924) of your Millipore office advising that the forms were rejected for difference in signature of first holder. I called on the office on 14th with my wife and signature proofs (PAN cards) but was advised that there was an error at your end and the forms have actually been accepted. While irritated at having to make a needless trip, I was happy that the transaction was going thru.
Unfortunately that was not the end - The very next day Mr Karthik of the T Nagar branch (9840226921) called to advise that the slips were indeed rejected owing to signature mismatch and he requested for fresh forms. I agreed to provide them as I wanted the transfers to be done early and he collected the forms on Saturday (16th May). I also provided him fresh copies of our PAN cards
On Monday i was again advise that my wife's signature was not acceptable since it was not exactly as in the application form.!! A fresh set of forms were again taken on Tuesday (two forms covering 4 scrips).
Now I learn that one of the forms was actioned but the other rejected now on the grounds that my signature does not tally! I cannot understand how this situation arises when both were signed at teh same time and in the presence of the Infoline representative, and only feel that your staff are either being stupid or difficult.
Whatever it is IT IS NOT AMUSING. I have been a banker for 30 years and do understand the importance of signature verification. but what seems to be happening is vindictive behavior with total lack of consideration for the discomfort this is causing.
I have with me copies of all these documents which I am willing to produce for a competent investigation.
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