To,
Indian Air Lines
Chatrapati Shivaji Domestic Airport
Mumbai
Kind Attn: Customer Care
Indian Air Line Head of the Dept.
Sub: Theft of the Mobile Phone from Baggage.
Sir,
I Rajesh Kumar Moda resident of Bhubaneswar traveled through Air India to Dubai from Mumbai on 6th Jan and returned from Dubai on 10th Janu around 2 A.M. As I had a ticket for Air India IC-169 to Bhubaneswar I had collected the boarding pass from Indian Airlines around 4 A.M. and collected baggage from Air India token bearing no-SEQ-007 & ic 242724/25/26/27 for total weight 41 k.g. Same baggage I had collected from Bhubaneswar Air port & rushed to my house. When I opened one of my bag I was surprised to know that the new mobile phone purchased by me at Dubai Air port is missing. When I verified I found an empty Mobile set packet with other document without phone & charger..The person had teared the box & took of only telephone.
This Act of your Air Line Service & Security to your passengers shows and gives what security that you can give.
To my great surprise at Bhubaneswar Airport when I went for complain is that “this can not be possible as you have the system of security check to your persons involved for baggage & other at air port. So that they can not do any mistake or stole any thing from any baggage” said by your person.
Sir, this is very sad to mention here that one of our biggest Airlines have such a controlling system where a passenger is not at all safe.
Hope you will try to understand my feeling & try to improve your system. & if possible then trace out my mobile phone.
My Contact No-094370-04352.
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