I would like to bring to your notice a very inhospitable treatment given by the person sitting on a Counter Manager’s desk at 5:00 AM 26th April.
We had taken a passage to go from New Delhi to Trichy to attend a marriage.
There are about 4 flights daily from New Delhi to Chennai and only one flight from Chennai to Trichy (at 10:00 AM).
We decided to take the Early morning first flight from New Delhi Domestic airport to Chennai Kamraj airport.
New Delhi to Chennai (IC 439 6:40 AM – 9:00 AM). And the connecting flight was at 10 AM to Trichy.
We reached the airport sharp at 5:00 AM and got the ticket validated at one of the checkin counters.
The person wrote ‘Standby 190 and 191’ on our ticket. He asked to Check with the Counter Manager at 6:00 AM if there are any seats available.
But instead we approached the Counter Manager at 5:30 and he clearly said that the seats are not available.
Suddenly a lady came in from behind and even she was with the passage. She was from Indian Airlines. The counter manager kept her ticket on his desk and asked her to come a little later. When we asked him again he said that there are no seats available.
Later, half an hour before the flight was to depart we requested him to give us 2 seats as we would miss our Trichy flight. Incase even if we miss the Trichy flight we had done the backup of a train reservation, from Chennai to Trichy at 12:25 PM (Incase of delay).
He again said ‘No’, said that the seats are not available.
Even though we checked in before that other lady we were not given any seats whereas she was given seats 3A and 3C which I believe were Executive class seats.
My wife even requested him to ask the Captain if any Jump seats or Executive seats can be issued. But that person totally ignored.
We could not get the 6:40 flight to Chennai resulting to which we couldn’t catch the train. And so we reached late night to Trichy, just because the Counter Manager did not give us just 2 seats, whereas he gave the Executive seats to an Indian Airlines lady employee.
When I went to the Customer Service center (Cash Counter) at the Airport next to the Main gate and asked a bald guy whether if he can give me Feedback or suggestion form, he started speaking to me in very rude manner.
We both were having passages so why were we not given those seats instead of her, despite of checking in before she even reached the airport.
And is this the kind of training that Indian Airlines gives it’s employees on ‘How to Interact with people’.
Hope to have some positive revert ASAP.
Regards,
Vaibhav Srivastava
Ph:- 91 9871773044
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