REFUND OF MONEY
Dear Sir
I am in possession of ICICI Credit card (American Express) bearing account No 377041641610000.
2. In the month of Feb 08 I withdrawn Rs 2000 from ATM and subsequently I refunded the said amount 2674/- inclusive of all charges by ICICI cheque 527720, which got debited from my saving account no 000401677053 (ICICI Bank) on 15 Mar 08.
3. In the month of Mar 08 I got a call from Credit card department stating non refund of said amount and asked me to refund the amount immediately to avoid undue charges. I confirmed the payment of the all outstanding dues towards me but no solution could came out of the discussions other than blaming me that I had mentioned wrong credit card number on the cheque they had received.
4. It is pertinent to mentioned that on 23 May 08 my saving account automatically debited with Rs 1767/- without my consent which is considered to be unjustified since I had cleared all my dues by said cheque which has cleared by the ICICI bank only. The bank should have informed me or returned the cheque if the credit card number was wrong, which shows negligent counterchecks and scrutiny by some of your staff.
5. I am a defence personnel posted in an operational unit of Western Naval command and it is too difficult to spare sufficient time for the family life. In such a conditions getting in touch with the bank is quite difficult. More over I have opened my account with your bank seeing oneness of ICICI. It is amazing how one department can blame other department of the same Oganisation, which shattering the beliefs of the customers.
6. Since I am a optimistic man and have positive thinking and faith in your bank and want to continue relations with your bank
7. In view of the above it is requested that my case be considered sympathetically as a special case and my amount of Rs 1767/- may be refunded to avoid undue inconvenience to me.
8 Regards
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