I would like to complaint against irctc service for not responding for email regarding refund of cancelled e-tickets. Due to thier poor service my refund amount is not yet recieved, i am not able to trace the refund amount. In case it is refunded, then there is no proof on agent irctc login on cancelled ticket history...
Regards
Jagdish
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From: [email protected]
To: [email protected]
Subject: FW: [Fwd: Fwd: Refund of cancelled tickets]
Date: Tue, 26 May 16:21:16 0530
Dear sir/Madam,
This was the 4th remainder mail for refund of cancelled tickets. we are waiting for your immediate reply
Thanks & Regards
Jagdish Shetty
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Date: Mon, 25 May 20:33:27 0530
Subject: Fwd: FW: [Fwd: Fwd: Refund of cancelled tickets]
From: [email protected]
To: [email protected]
CC: [email protected]
Please refer below mail.
PNR No . 822-7828077
As per below mail from irctc the above pnr no ticket was cancelled on 27th April 09 & amount is refunded. But in actual we have not recived any refund amount & the above pnr no is not showing in our cancelled ticket list history.
Your kindly requested to look in the matter urgently & refund the amount with payment details.
Reagdrs
Shree Mayee Tours & travells.
ITZC 5051
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From: Jagdish shetty
Date: Wed, May 13 at 11:55 AM
Subject: FW: [Fwd: Fwd: Refund of cancelled tickets]
To: [email protected]
Please see the mail below...
please revert immediatly in case in any querry...
Regards
Jagdish Shetty
9987759274
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Date: Tue, 12 May 11:08:21 0530
From: [email protected]
To: [email protected]
Subject: [Fwd: Fwd: Refund of cancelled tickets]
Dear Customer,
We would like to inform you that while booking pnr no. 8227828077 payment has been done from ITZ CASH CARD, so your amount has been refunded to the same card on 27/04/09.
PNR Number 8227828077 Transaction Id 0089771579
Payment Option ITZ CASH CARD
Refund Details
Sr# REFUND AMOUNT STATUS SETTLEMENTID ACTUAL REFUND DATE
1 2034.00 Refunded PMGW00039743713 27-apr 12:00:00 AM
Regards,
Jatinder Kaur
&&-- Original Message &&-- Subject: Fwd: Refund of cancelled tickets
Date: Mon, 11 May 12:11:30 0530
From: [email protected]
Dear Team,
Plz look into the matter.
PNR NO : 8227828077
e-mail id :
Thanks & Regards,
Preeti
[email protected]
www.irctc.co.in
011-2340000
&-- Forwarded message from [email protected] &--
Date: Mon, 11 May 12:02:07 0530
From: Jagdish shetty
Subject: Refund of cancelled tickets
To: Railway
Dear Sir/Madam,
I have boooked e ticket of 25th April on opening day of booking through a agent. Status was waiting list... This ticket was not get confirmed till date of journey & get cancelled during chart pepartation by befault as per railway rule. All passangers have taken general ticket & travelled... While asking refund of this ticket with agent he is not aware of this refund details.. he checked his irctc login, there is no entry on cancelled ticket. So please let me know weather this refund amount was credited back to agent account or when it will be credited.. so that i can follow up with agent for my refund amount.
Ticket details are
Date of journey : 25th April 09
train name: okha express
pnr no : 822-7828077
transaction id : 0089771579
Total passangers : 6 no.
Thanks & Regards
Jagdish Shetty
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