Dear Sir,
I had gone to see off my brother in law from Bina junction which is 72kms. from my home town Sagar.
The train was lucknow pune, train no.2104 which was scheduled to depart at 2.20pm and was told to be late by 10minutes but which arrived 2hrs.late.
The enquiry at this station is very far from the platforms and their is no informaton system available at the platform.
Previously their used to be a manual board and their was a information centre platform no. 1/2 which have been removed.
Eleltronic boards have been installed which were not working at that time.
I approached the dy. station master Mr. Lila Verma who came to his seat after 30mins. I requested for the complaint book which he was not willing to give instead he cross questioning me and dictating his terms.
Meanwhile one of his colleague whose name I do not know came from the adjacent room and started shuoting on me and misbehaving with me.
All the three railway personnel present their plotted to lodge a false complaint against me and called the railway police.
To tell in short I was pressurised and terrorized till I did not say sorry to bother them and took back my complaint.
Instead of accepting their mistake and apologising for the same they humiliated me.
I felt as if I am living in bonded India.
Hope somebody responsible will care to remedy this situation.
Ps: The result was the electronic system at the station started working and was working till the time I was at the Station.
My platform ticket no. is A86167348
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