Inconsumercomplaints.com » Miscellaneous » Review / complaint: Indian Railways - REfund of WAITLIST tickets | News #327725

Indian Railways
REfund of WAITLIST tickets

I booked my ticket for Stabdi PNR Number 252-1609167 on 15apr09 for departure date 16 apr09 from New Delhi to Ludhiana, wait list 113. To my dismal in last half an hour before departure of train my wait list was still 40. I went to refund window but due to heavy rush I had to return empty handed as just that time Shane punjab was ready to leave and there was chair car seat available which with difficulty I managed to board,

On reaching Ludhiana I went to refund window and TT room for refund and they refused me on the ground that it could be done with 3 hours of train deprture.

Now, this is harassment to traveler who had paid to railways and is denied to travel as its wait listed and railways refuse to refund the tickets.

As the PNR status clearly reveals that its wait listed ticket so refund should be given as railways should not keep the money for which they could not provide the service,

As the rule is too stringent to get refund in 3 hours as travel distances to reach the station is too much

and costly or other person is aged or has different travel plans to make immediately on not getting the confirmation of ticket,

In that case why 10-15 days time should be given by Indian railways to get his refund respectfully, peacefully and instead subjecting to harassment.

The tickets of Shatabdi cannot be utilized to travel by another train so why refund is not given to the owner of ticket?

What harm it is to railways in not refunding unless their intention are malafide to harass and deprive passenger of his hard earned money.

That strict punishment be given to railways so that they change the rule which are not friendly to consumers which allows railways to rob the passengers.

Now a days its computerised booking and checking the status of passengers not boarding due to RAC or wait listed passengers be given full refund any where In India with relax time of 10-15 days of travel date.

That millions passengers are cheated by the malpractice of refund system as every train has large number of wait listed pasengers whom the railways book as stand bye to their advantage by getting their money and putting the burden on them to get refund in a short 3 hours and to travel to railways stations for refund which is harassment who has lost money and travel programme to reach his destination.


Company: Indian Railways

Country: India

Category: Miscellaneous

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