We had booked our journey ticket from Vizianagram to Howrah on 10.06.2008. Boarding at Vizianagram, PNR no 416-4339016, date of journey 12.07. train no 2864, Yeshwantpur-Howrah Exp. In the month of June the train was getting diverted from vijaywada station due to rain. Indian railway has assured that everything would be normal by 1st of July and later it was extended upto 10th of july. therefore we were assured that we would be able to catch the train as per schedule. after 10th of July we started enquiring about the whereabout of that particular train but at the same time different station enquiry was giving different information regarding the train. Even we were informed that the train would be going to go its normal rout from 11th. But on 12th i.e. the journey date we came to know from Vizag enquiry that the train would not be coming to that very station. We have no choice but to go to nearby Koraput station and cancel the train ticket. But when we went to Koraput station, even at that time also in computer it was fed that the train is running in its normal rout! We forced them to make call at various stations from control room and after several information they got assurance that the train is already diverted. But after that also they were unable to refund us the full money, which should be as per rule of Indian Railway because online computer was showning normal route and no diversion of the train. We not only harased by Railway because of lack of proper information but also suffered from monetory loss.
IF THE BIGGEST INDUSTRY OF INDIAN GOVT. WILL SHOW THIS TYPE OF NEGLIGENCE AND HARASS NORMAL PEOPLE THEN SOMEONE TELL ME WHO WILL RELY INDIAN RAILWAY!
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