Indian Railways (Western Railway)
Not refunding cancelled ticket amount

I had cancelled my ticket from Vadodara to Mumbai - travel for 14th March by 3T A/c by Navjivan Express Train Number 2655. The cancellation was done by me at Vadodara and Surrender Receipt issues to me is 431100 dated 4th March. Thereafter I have sent reminders on 5th March, 12th April and 30th April to Chief Commercial Manager, Refunds, WEstern Railway, Churchgate Station, Mumbai but they have bothered to either refund my money or reply to me. The amount involved is Rs 2309/-. I am a senior citizen living solely on pension income and I find this delay is causing substantial financial and mental stress to me.