Indiatimes Shopping
Non refund of excess payment

I also wish to bring to your kind notice that I purchased the following items on 27 Jul 08 from Indiatimes, through my icici credit card from my mobile

EPSO Printer Rs 4634

Sigmatel Mobile Rs 6329

While entering the cc number in my mobile in order to make the payment through my credit card, the indiatimes executive informed me that the internet system did not accept the payment hence I was required to enter the card number once again. Therefore, for both the above product I entered twice.

To my utter surprise, I was shocked to find that four debit transaction has been made from my account as mentioned below

Date transaction id amount

27 Jul 08 349101 Rs 4634

27 Jul 08 871421 Rs 4634

27 Jul 08 969054 Rs 6329

27 Jul 08 786263 Rs 6329

I immediately contacted the merchandise and your bank for refund of excess payment deducted from my account but without any fruitful result.

I wrote to indiatimes (merchandise) on numerous occasion and send the mail, however the merchant insist that as per their records no excess payment has been received. On the other hand, bank is deducting instalment of Rs 3623 every month for the amount to be payable in six monthly instalment.

Kindly advise