Hi
I have a very similar issue, I ordered a Blackberry 8800 on 22nd May using my ABN Amro Debit Card for Rs13950/-. (Order No - 111654103). I received the mobile after a week, however there was charging problem, so I called the vendor (Mr C S Pani, Indian Magnetics, Ph no - 91 96322 43111, 91 80 27833939) and told him about the problem. I was told to return the mobile through TNT by initiating a return shipment which i did the very next day. I was also informed that a replacement will be provided within 3-4 days. However after repeated follow ups the vendor failed to resend the new mobile as it was out of stock. Mr C S Pani then advised that I can cancel the order with Indiatimes and i would get the refund. So i called Indiatimes customer care to cancel the order, at first I was told I needed to send them a scanned copy of the return shipment courier receipt which i did immediately. The next working day when i called to confirm if they have recieved my email, they said that I was given a wrong information and that I just had to give the AWBill no over the phone.(AWB no115 334 422). Alrite so finally my order was canceled on 15th June. On June 19 I recieved an email confirmation that order cancellation request is under process of confirming with the merchant and will take upto 2 days. On June 21 I receive another mail confirming that the order has been canceled and that a refund has been processed on June 20. However the refund did not show up in my bank account as of June 20 and till date it hasnt. I have been following up with them, have sent them bank statements for the months of May till July. I even asked my bank if they can track the refund however they are unable to do so as they have no information. Everytime they keep sending a mail saying "we apologize for the inconvenience; We assure you that this matter will be resolved as per the above mentioned resolution service level agreement (SLA)" which is supposed to 3 working days and the 3 days doesnt seem to end. I request to do something and help me get my refund back. I will be highly obliged if you can help me.
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