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CHEATING- MONEY PAID BUT ITEM NOT DELIVERED

I HAD PAID Rs 4000 FOR INDUCTION COOKER, SHOP NO 354059, ORDER NO 111969310. THE ITEM WAS NOT DELIVERED EVEN WHEN 2 MONTHS HAVE PASSED. THIS IS GROSS CHEATING AND IS A TRAP FOR INNOCENT ONLINE BUYERS LIKE ME. I EVEN TALKED TO CUSTOMER EXECUTIVE (COMPLAINT NO 8894) SOME 15 DAYS BACK. HE TOLD THAT THE ITEM WIL REACH ME BY ANOTHER 7 DAYS. BUT I HAVE RECEIVED NOTHING