Date : 30th November
To,
India Today Book Club
Sub: Movie Voucher Booklet.
Ref No. : 1) Membership No. : ITBC093437
2) Order No. OGA090038640 & OGA090032590
My self Jitendra Gupta, from Mumbai, Maharashtra.
Dear Sir,
With reference to above I would like to inform you that, in the month of April 09 I received email from India Today Book club about Movie Voucher Booklet & accordingly I booked the Movie Voucher Booklet through internet of Rs. 588/- . After some time I received call from India Today that due technical reason my transaction is not completed & I have to do once again & I did through my mobile. Next day I received 2 transaction massage from my credit card bank. Immediate I called to India Today Book Club to cancelled one booking but they instead of cancellation on call you refuse to take Booklet return it back. But my family member accepted both the Booklet.
In the month of May 09 I called to redeem the movie voucher but they said seats are not available. Once again I called & this time they accepted my request & said that I will be received call from our side to confirm the transaction with all the detail like seat no. etc. But I did not received a call & then I called at least 2 or 3 time & ask about my request, they said I will sure received a call but till the Show time I did not received a single call from your side. And then I called to India today Book Club & talk with Mr Jitendra Thakur & explain every thing & this time he confirm that this will never happened again with you.
One more time I called to redeem the movie voucher but nothing difference. This happened with my more than 3 time.
All this I told to Mr Kunal Shah, through email but no response received from him also.
In between once I received call from India Today that I can redeem my movie voucher through online booking at bookmyshow.com with winpin no. and they given me winpin no. and I used it. And also told that next time you have to apply for winpin no by sending SMS with voucher no. I did it with the proper procedure, Massage send with Voucher no on 09743055945 then I called and confirmed the details, they said I will received a call from our side with winpin no. till the show time no call come from your side. Once again I called and ask for the same they replied the same that.
In the scenario I feel that the company is cheating with customer. And it seems that your company is not left to me to go the Consumer Court for help.
Kinldy look after the matter & do the needful.
Thanking you
Yours Faithfully
Jitendra Gupta
A-4, Prabhunath Dubey Chawl,
Ambika Niwas, Near Sai Baba Mandir
Shyam Nagar, Jogeshwari (E),
Mumbai – 400 060
Mob. No. 9870 424040
Email: [email protected]
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