Dear Sir,
I would like to bring to your kind information that the private banks are now charging their customers heavily without any prior intimation of the changes in the rules and regulation made by them thereof.
I am having my savings A/c with the IndusInd Bank Ltd. of Kolkata Branch, Calcutta Stock Exchange. I opened this account last year in month of May, 08 when I was told by their representative that the minimum balance requirement would be Rs.3000/- and it will be averaged on a quarterly basis if not maintained they will charge an amount of Rs.250/- taxes as a penalty fine. Now without any prior intimation they had changed their rules and requirements without informing the customers and account holders through any circular letter or notification as such. This was done from the quarter ending September, 08 thereafter they required to maintain a balance of Rs.5000/- which would be averaged on a monthly basis and if not maintained a penalty of Rs.250/- taxes are charged every month. From the month of October to November my A/c’s were debited every month without any prior notice or notification. I came to know about this fact in the month of February this year when I checked my balance in the bank statement which was already debited for the charges for the month of October to December. The January had also passed till I received my statements of months from the bank when I had a talk with the manager their he told me to infuse funds into the accounts to make and to give a letter addressing their bank manager as to revert the charges debited as these charges were not legal and not fair as I was not informed.
Even after giving the letters the branch manager did not revert the charges, as he said he would do it saying that it was not in his hands and that letter was forwarded to the head office in Mumbai and that when they pass the only they could revert the charges. This may they have deducted an amount of Rs.5000/- or so, from my 4 savings accounts.
Last 2 months I have been calling up the bank manager and visiting the bank with no any outcome as yet.
So, I would request you to please look into this matter and give fair result to me as early as possible. Also this problem is not only faced by me in this bank many other customers are also face with this bank in the same matter.
Name Account No. A/c Type Bank & Branch
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Shiv Kumar Bhotika 0515-624038-001 Savings IndusInd Bank, CSE Branch.
Shiv Kumar Bhotika 0515-624036-001 Savings IndusInd Bank, CSE Branch.
(HUF)
Krishna Kr. Bhotika 0515-624132-001 Savings IndusInd Bank, CSE Branch.
Urmila Bhotika 0515-624037-001 Savings IndusInd Bank, CSE Branch.
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