I am a resident of Pune and I am a regular visitor of IOCL fuel outlets. I am saying this because I the kind of experience which I had yesterday was that I have never had in my last 12 years of using the services of IOCL petrol pumps.
Last night I had gone to fill fuel at an IOCL outlet in my car at Ganeshkhind Road, Pune which is the outlet just opposite to E square theater. I had my family with me and it was around 10 in the night.
I request for fuel to be filled for an amount of 1500 and when I was looking at the fuel dispenser he started to fill without making and showing me the zero and filled for 1500 where actually the fuel was filled for 500 only as the last transaction was for 1000. As soon as I noticed the same I brought the same to the notice of the guy who was filling the fuel but as soon as he heard this he started arguing and was saying that you have not seen it properly it was zero before he had started to fill. In the meantime my credit card was swiped for an amount of 1500 as I had given the card before he was filling.
Seeing this I raised my voice and thought that it would help but as soon as I did that I found 5-6 guys come from nowhere are we telling me to leave and started acting in a vindictive manner and using abusive language, seeing this I thought it would be better to go from here as I was alone and my family was also with me. Moreover the guy who was filling the fuel was not in his uniform when he was filling the fuel. I seriously doubt the capabilities of IOCL employees in the area if this could happen anybody is authorized to fill fuel.
This act of misbehaving, cheating and malpractise being done by the petrol pump authority was really something which I have never thought that can or would have happened. I work for the TATA group where we have certain bylaws to operate when we transact with our customer and something which I have related is absolutely in acceptable in any form of business in any part of the world with any other company.
Having been a regular reader of readers digest, I had read as IOCL being the most trusted brand for petrol station brands... after this incident I seriously have my doubts.
I have lost 1000 rs in this incident where I paid for something that I did not get moreover suffered the humiliation through the vindictive and abusive behavior for something which I had not done at all.
I hope that this complaint of mine does not go through unheard ears and some action be taken against the petrol pump authorities / IOCL employees in this area.
I am mentioning the License no which was displayed on the office of the petrol pump which is PN 288 which I guess would help in you tracing the petrol pump which has been related above.
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