IPTV ( AKSH OPTIFIBRE )
Excess Bill, Misbehaving & Misguiding information at the time of Installation

Dear Sir,

I have got inflated bill amount Rs 1180 of billing cycle -09 / 03/ bill no -2079736939, When we discussed on excess bill .they have not given me the proper answer. Please find below the promise, Behaving of IPTV Customer care & Reply form IPTV .

Promise By IPTV STAFF

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At the time of installation of IPTV . I was told to use unlimited movie without any extra charges for one year. In the rent of Rs 199 /month. Now I am not getting the bill as per promises made at the time of installation of IPTV . I request you to give details of IPTV billing to me at my residence address

as early as possible so that I may get deposit my Bill accordingly.

Personally I have talk (Approx Five to Six Time) to I control Customer care regarding movies Free in month of November & December. All the time I control Executive told that all the movies are free.

BEHAVING of the IPTV CUSTOMER CARE

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I contact on 15-03 to Customer Care (Call No. 12699) Regarding the access Bill. They

have given me the Registration No. DD/090315/0028, However

they have not told me what action they have taken

Again I contact on 19-03 to Customer Care (Call No. 12699) for any reply of my complain. They are not listen me only they cut the phone This is the Attitude of I Control Executive with the

Customer

Again after above behavior of Executive I call to I Control Customer Care regarding to give me the I control

office address / Contact person Mobile No. / Fax No. of I

control / Bill Detail. Answer received that Sorry We could notgive this type of Detail & Cut the phone at least FiveTimes This is the Attitude of I Control Executive with the

Customer. At last One Executive has registered My Complain (Registration No. D/090319 / 00121 dated on 19/03

Only Two line Received From IPTV (Mr KK Gupta)

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Few movies are free & few are on charge basis.

The charges are displayed on the screen before we watch the movie

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We have Known two customer which are facing same problem.

Please advice, How to File Complaint Against them in Court. Please provide me the procedure and fees structure.