I tried to book a ticket for two on 11/04/09 using the online ticket booking system of indian Railway but Ticket not booked due to some reason. On Checking the My Bank Ac I found that payment has beem done . i called to Irctc help desk on 12/04/09 where i was told that the transaction would be reverted back with in 2-3 days but till date my PNB Saving Ac has not been credit for the same
The Detail of the Ticket, transactions and my IRCTC account are as Such (That Payment Has Made Through My PNB Debit Card Through HDFC Gate Way)
Username: dinu_143
Transaction ID : 0107530826
IRCTC Provid Me Such Detail Reg. Refund
Payment option: hdfcpg
Status: Refunded
Settlement ID : 910470757686
Receipts NO. : 551411
Date : 14.040.09
But Still My Ac not Credited For The Same
I have lost my patience after calling again and again on the IRCTC customer care numbers (011-23345500, 011-23344787, 011-23344773, 011-23345800, 011-23340000). First of all no one dares to answer the phone, and on that the system is so bad that it automatically disconnects you after a certain interval of time. This means just keep calling and praying that someone will answer the call. I also tried to send emails to both `[email protected]` as well as `[email protected]` but all in vain.
This is when I just want to know the status of transaction for the tickets that couldn't book. I don't know what would happen to others. The IRCTC website has no instruction about where to go and what to do in case customer care and emails fail. I am in an absolute chaos now and have almost left the hope for refund. It would a real miracle if something comes out of this post.
Regards,
Bhagwati Prasad
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