Hi, the below email was sent to care & irctc on Apr 29. I don't think they will even read the email properly and understand the context. After sending continous reminders I see only the below response from them. You will have better understanding once go through the response from them.
&&&&&&&&&&My Query to IRCTC&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Hi,
Recently I tried booking a tatkal e-ticket from TIRUPATI (TPTY) to YESVANTPUR JN (YPR) in HWH YPR EXP (2863).
It didn't allow me to book the ticket and gave the error "Booking Not Permitted. Try Some other Train/Class".
Tried in both 3AC and SL. When Clicked on Fare&--gt; it showed the Net Amount as 332 Rs.
But when clicked on availability it showed "Not Available". But the seats were available.
As it didn't allow me to book, I tried Selecting the Source and destination of the train i.e HWH&--gt;YPR
and Boarding point as TPTY. Now It did allow me to book the ticket.
But to my surprise the Fare charged per person was 632 Rs (almost double the fare amount shown).
The Total amount charged for the booking was 2528 Rs. (632 * 4).
It should have actually been 1328 Rs. (332 * 4)
PNR NO. is 6127085131
I have attached the screen shots for your better understanding.
Requesting you to look into the situation and consider for the amount to be refunded back. (1200 Rs.)
And I really wish you to take care of such situations in near future.
I always had a good experience with irctc in resolving the issues that I faced till now.
Thanks in advance.
&&&&&&&-IRCTC Response&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Dear Customer,
A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Hence no refund will be granted in this case. We deeply regret for the inconvenience caused to you in this regard.
Thanks & Regards,
Ravi Kuma
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