During my last trip to Pune, I booked cab through IRCTC online services. I was told while booking I would receive SMS on cab details and chauffeur phone number. I requested for 11:45AM pick up from Pune air-port, since my flight was scheuduled arrival of 11:30AM. Even after landing till 12:30 I did not get any sms or call from any body.
Then I called IRCTC, it took nearly 10 minutes to make the customer service person to understand about my issue. Finally around 1:00pm I got call from transporter carzonerent saying he would send his taxi by next half an hour.
I was forced to wait around 2 hours without any reason. My day plan was completely spoiled by that delay.
I will not utilise this service hence forth. Dear friends be careful while using this services.
regards
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