IRCTC
Refund of tickets - Passenger not travelled

Dear Sir,

I have filed TDR as on 5/6. Almost 138 days has been passed and still not received the refund from IRCTC. Whenever i call up them, i got reply from them that they have still not got the refund from Railway. I always asked for the document they have filed with them but never got any such documents from them. A normal refund process is taking long time. Pls. take some action against the same and find out the solution for the same.

Pls. find the correspondance done with them.

Dear Sajjan

It pretty long time. almost 4 months are getting over and still we have not recd. refund from you. This is the poor service that we are receiving. Its look like Railway does not have money and they are running on our refund money. I will surely escate this in the news that railway is taking 4 months to refund ticket payment to customer. Also would like file complain in Ombusman for this poor response.

With Regards,

Kalpesh Gogri

Head - Accounts & Finance

www.pentagon.co.in

Mobile: 91 9322240939 | Tel: 91 22 67417500 Ext. 543 | Fax: 91 22 28234996

PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA

tdrprocess

29/09 11:16 AM

To

kalpesh.gogri@pentagon.co.in

cc

Subject

Re: PNR - 8331239422 Transaction ID - 0114295865

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8331239422 has been forwarded to CCM/Northern Railway on dt. 09-jun. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 26.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..

Regards,

Sajjan Kumar

tdrprocess@irctc.co.in

Ph: 011- 23345900

kalpesh.gogri@pentagon.co.in wrote:

Dear Team

I have file TDR for PNR No. 8331239422 as on 5-6. Almost 100 days are over and i have still not get refund for the same.

Pls. do the needful at the earliest.

With Regards,

Kalpesh Gogri

Head - Accounts & Finance

www.pentagon.co.in

Mobile: 91 9322240939 | Tel: 91 22 67417500 Ext. 543 | Fax: 91 22 28234996

PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA

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Company: IRCTC
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