Subject: False promises from ABN Amro associates and No proper response
I am having a ABN Amro Gold Master card No 5425 0517 0110 5842 and have been regularly been paying all my dues inspite of not receiving any statements from the bank on account of my dues. The last payment made by me was for Rs 25300/- on 21/4 after which I have not used my card.
I received a statement from 15/3/08 to 14/4/08 in which a late fee opening balance of Rs 5303 had been charged. I spoke to a customer care executive who ensured me that he will get the late charges reversed and so I paid the remaining dues of Rs 25300.
Then again I received a statement for period 15/5/08 to 14/6/08 with a late fee accumulated from maybe Jan totalling to a due of now Rs 8225.97.
I have had talks with innumerable customer care executives and also managers who every time since the last 3 months April, May 08 and June 08 have promised me that they will get the whole charges reversed to please pay the minimum due as they have to close the account. Since then nothing of that sort has happened and no charges have been reversed.
I received a letter from you yesterday saying that you have debited my bank account with my minimum due.
Detalis of my ABN Amro Gold Master card No 5425 0517 0110 5842 and valid from 08/06 to 08/08.
I am very much disgusted with the service given by ABN Amro credit cards divison and would want to have my card cancelled. Kindly revert back to me.
In addition I have a corporate salary account under my Company which is a VGPB customer with your bank.
regards,
Shilpa Verdia
9910090440
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