Dear Sir,
I arrived in Chennai on Jetairways flight number 9W 225 from Newark via Brussels on August 12th at 5.20 am. The flight was delayed at Brussels. The scheduled arrival time in Chennai was 12.45 AM. One of my bags was misplaced and arrived only this morning. I had declared the contents of the missing bag to Jetairways customer service at Chennai airport on arrival. The contents included a new laptop computer costing U.S $ 1000. In the bag that arrived the laptop is missing. I contacted Jetairways customer service by phone (22568021) and they asked me to send an email regarding this- the email was never replyed and I had to call Jet Airways on a daily basis. I still havent spoken with the baggage services manager. One junior employee told me that I should have paid a valuation charge at check in and only with payment of this charge would my valuables be guaranteed safe and me eligible for compensation. With all due respect I was not made aware of any valuation charges and was certainly not made aware of any of these rule prior to check in. I think its the duty of the airline to keep passengers aware of these rule prior to boarding and I do believe it is the airlines responsibility and fault in this matter. I have lodged a complaint in consumer forum and with the newspapers - as a frequent flyer from Newark to Chennai I feel cheated and the airline has been extremely unprofessional in its customer service with delays and inadequate information. I would warn other consumers to be aware of the airlines shortcomings.
Thank you, Tuhina Raman
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