Cheated thrice. Full of Assholes & cheaters. I have been duped of more than Rs.8000/- & Once in the name of Mr. Amitabh Bachchan as well. I hope Mr. Bachchan knows what kind of company is he promoting.
I've had been associated with Just Dial paid services since September. I've been duped twice by the sales team & given assurances by them to resolve never-ending issues which crop us every month. The sales executive, in order to fulfill their targets go on finding short-cuts to cheat customers.
1) My first listing done by Angela Thomas started well but the problem started within 5 months when my Platinum listing & position suddenly vanished & my entry was pushed down in Play Group category. There was no answer, just reasons why it happened, I was made to listen to internal issues of Just Dial due to which sales people were fighting to get their customers on top & I went thru numerous calls but the issue was unsolved.
2) In April/ May i got a call from another sales executive Neha Doipode, stating that since I was customer in just dial, I will be getting a revised package offer in Platinum category. The offer was in lieu of Mr. Amitabh Bachchan becoming JDs brand ambassador which gave me 50% off on ANNUAL Payment. She mailed to me the complete offer & also mentioned that my current monthly EMI would stop with immediate effect. she took away Rs.8943/- from me & in two days i saw my listing on website.
My shock started when my bank account got debited with monthly EMI amount of Rs.1499/- for my earlier listing & I was asked to write to customer care to solve my problem.
Suddenly from nowhere I got a call from Angela Thomas & she started complaining to me why i took the annual package without asking her, as if I was her "Jaagir". She went on cribbing about new sales people like Neha doing wrong stuff & went on & on wasting my office hours in that. She later assured me that even is she was not responsible she will resolve my problem & get my money ADJUSTED. Nothing happened again!
I had to go thru unlimited dos & don'ts in their internal politics that I ignored my money for peace.
3) Within 6 months, another horror was in the waiting. Suddenly, my annual membership expired. I called up Angela to check this & she again asked me to write to customer care. Till date I have no resolution on how my ANNUAL membership expired in under 6 months. I again lost more than Rs.4000 this time.
4) Tired, bruised & frustrated I decided to wash the slate clean & start a fresh new listing & this time Angela happened to be friendly again & got the registration done in a day & promised my listing would show in 3 days. I was promised GOLD position in my most important category Play Groups, which Mr. Vikas explained to me that it would rotate in position 4, 5 & 6. First delay came in my listing going LIVE. It took frustrating days to get it LIVE & Idiotic conversations with Angela where she said it was already LIVE in system. I had to explain her practically by making her a Just Dial visitor asking for Play Groups in Vashi. Then she understood & AGREED for the first time. She went back & this time gave nuances stories about their IT guys for the delay.
Finally after my new listing went LIVE, even before the month ends I got a shocker as my bank account got debited TWICE. I tried calling Angela she did not pick up & had to write a mail to them. Moreover my listing was pushed to 7th position a week back without even notifying me.
My peace went beserk when Angela called up & stated "Why did you write I do this to get my targets done? " Ignoring all other stuff she was hell angry & without resolving my actual problem & listening just DISCONNECTED the call.
This is gone beyond repair now. I have spent sleepless hours & many tension filled days in the last one & half year. I would urge some higher management people to get this case in lime-light & see how these executives talk to customers.
I hope i do not see any further shocks or become a victim of asking my RIGHTS for which I had paid more than actuals.
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