From: rajeshv raj
Date: Tue, Sep 6 at 2:56 PM
Subject: Unwanted Value added Services activated without my knowledge
To: [email protected], [email protected], [email protected]
Idea Celluler
I am V.Rajesh and my mobile number 91-9964972866 which is provided by Idea Cellular services, Karnataka.
Complaint: Unwanted Value added Services activated without my knowledge and detected almost RS:170 additional RS: 10 wasted on calling your useless customer care department.
I want my money back... 170 10 = RS:180. Else I may need to file a complaint in Consumer Court...
Here is the exact thing that was happened on that day...
I have contacted IDEA Customer Care on 28.8. regarding the Roaming services, ...
Customer Care Employee 1: @ at 11:40 PM or so (28.8.2011)
Who was unable to provide information, hence he was trying to transfer the call to his Supervisor... waited for almost 10 Min's... but call got disconnected...(I not sure.. its accidental got disconnected.. or its intensional...)
Customer Care Employee 2: @ 12:10 AM (29.8.2011)
So contacted back... and explained all the issue once again... now Employee 2 was not able to understand 'English'...simply says yes... to all my question... I felt very bad... since is not answering to the questions... simply says yes and not even responding properly... So I shouted at him to do is work properly... So he disconnected the call...
Exactly after 5 Min's or so... Customer Care Employee 2 activated unnecessary value added services... like
Music Station Services
Midnight Music Station
Music Masti Services
Music on Demand
Women Services
Kids Services
Voice Chat Services
BGM Services
Yoga Alerts
BGM Services Resubscribed repeatedly... etc
Customer Care Employee 3: @ 12:20 AM (29.8.2011)
Again contacted and explained what was happened... simply they said that you might have activated by accidental... if that is the case... how can activate all the above value added services at same time... Do we have any one touch button in mobile to activate the above services...?
Again your customer care employee disconnected while transferring to Supervisor...
Customer Care Employee 4: @ 12:30 AM (29.8.2011)
Again I have tried and got connected to the same employee 3... who got connected last time... but reacting like hearing the issue for the first time... and asking the same question... and replaying the same highly irresponsible answer and disconnected again...
Almost I have tried 20 times till 2 'O-clock'... or so... result is the same... got frustrated and did not tried any more...
Next day went to nearby IDEA show room (near Bommanahalli) and checked with Complaint Incharge - Mr. Bharath (mobile number- 91-9164222094), he promised that we will look in to this issue and amount will be detected back with in 48 hours... and also mentioned that you will receive complaint number via SMS... till today I have not received one...
Almost everyday... from 31.8.2011 trying to contact Mr. Bharath (mobile number- 91-9164222094)... but it was busy... and no answer... at last yesterday (5.9.2011) he picked up the call and said... you have not contacted Customer Care itself so they did not detected the amount... If that is the case... I want my entire call history between 28.8.2011 to 29.8.2011 and amount that was there before calling your customer care and after..
Note: All I need is responsible answer, explanation with promise that my money will be refunded...
Regards,
Rajesh. V
On Tue, Sep 6 at 2:56 PM, Customer Care Karnataka wrote:
Dear Valued Customer,
Thank you for writing to Idea Customer Care. This is an automated response to acknowledge the receipt of your e-mail. Kindly allow us 2 working days to respond.
Your request will be registered and you will get a resolution within 2 working days. You will also get intimation as soon as your query is resolved.
The following are the self care tool available to check information, anywhere & anytime for your convenience
Explore Idea's Self Care Services on your fingertips dial toll free number *147#(Prepaid & Postpaid information, offers, VAS activation & de-activation, etc)
• For Prepaid offers please dial 50005 (Toll free)
• For postpaid offers please dial 50010 (Toll free)
VAS related queries please dial
• Dial *123# - To choose the activation and deactivation requests of VAS services
• Dial *888# or 50008 - To choose the Dialer Tone song selection
• Dial 54671 -To get basic GPRS settings (only for prepaid).
• To activate Idea 3G! Type a keyword as SMS ACT3G to 12345
For any queries / request kindly write us at: [email protected] and call 198 for complaints from Idea
You can also have complete details of new Products and Services by visiting our website www.ideacellular.com or Dial *147# or Dial *123# (for VAS Activation/Deactivation) (toll-free from Idea Mobile)
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On Fri, Sep 9 at 11:14 AM, rajeshv raj wrote:
Idea Cellular,
Till now I haven't received any communication from your end...
Regards,
Rajesh. V
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Idea Cellular,
I think... it’s the problem from the top management itself... there is no responsible person in its Adityabirla network... what a pity... Worst Services from Customer Care (at least change the name as Worst Care not as Customer care any more)... so raised complaint to nearby Idea showroom... no action... so sent mail to grievance... still no response... are you people working or playing with customer money... ARE YOU PEOPLE NOT SERIOUS ABOUT YOUR BUSINESS... OR... ABOUT YOUR CUSTOMER'S...
WORST SERVICES...
IF YOU DON'T REFUND THE MONEY OR NO ACTION, I AM SURE; I WILL TAKE THIS ISSUE TO CONSUMER COURT...
Regards,
Rajesh. V
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