Inconsumercomplaints.com » Miscellaneous » Review / complaint: Kenstar Microoven Model OM9918C - Replaced Magnetron not working | News #359437

Kenstar Microoven Model OM9918C
Replaced Magnetron not working

We have been using Kenstar Microwave oven Grill type model OM9918C which was purchased from M/s Rahul Electronics Dahisar (E). Since this was not working we lodged the complaint on Kenstar helpline no 39404040 with complaint no 7A0030809270012 and accordingly one mechanic came to our place alongwith the job card of KENSTAR APPLIANCES INDIA LTD and job no 08A00160039 dated 16.09.2008. The mechanic one Mr Raut informed us that the Magnitron needs to be replaced and accordingly their representative Mr Umesh brought the magnitron and replaced the same and the charges thatr he asked were RS 2400/- Rs 100/- i.e Rs 2500/ was paid to him which is also mentioned in the invoice job card. After few days of replacing the magnitron the oven stopped working and the we lodged the complaint for the same and the complaint no given was 7A00308100100 . After this we had been contactiong their help line no's umpteen no times and every we are told that the same will be attended to next day but next day has never come. We had sent the complaint to Kenstar at Aurangabad on 8th Oct.by registered post and even then no one has sofar turned up. We had been contacting Mr Chetan on 09324736570 and Mr Sanjay/ Mr Vijay on 26789233 half a dozen no of times but to no effect.

The poor service of Kenstar Appliances had never been anticipated otherwise we would not gone for their home appliances. They are no not bothered about even taking this case to Consumer Forum.

WE would not recommend henceforth any body for any appliances fropm Kenstar

This complaint should be put on in complaint board so that people are aware of this type of behaviour of Kenstar personnel. They had also goner to the extent of saying that this invoive / job card does not belong to Kenstar. How anybody can come to us with job card (Printed with Kenstar details on it). This is ridculousto hear these fronm representatives of Kenstar.

Thanks,

K.J.Lala


Company: Kenstar Microoven Model OM9918C

Country: India

Category: Miscellaneous

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