I, K.J. Lala from Mumbai has been using Kenstar Microwave Oven (Grill TYpe - OM9918C). It was purchased from M/S. Rahul Electronics, Dahisar. It is out of Waranty. The Oven is not working and so I lodged a complaint on Kenstar's Customer Care Help Line no (39404040) and the complaint no given to me is 7A0030809270012. Accordingly a technician visited me alsong with the printed job card (Job No.08A00160039, Dt.16/09) of Kenstar and serviced my Oven. The magnetron was cause of the problem and the technician changed that and charged me Rs.2500/-. After few days again the same problem occured. So, I once again lodged the complaint (Complaint No. 7A0030810010035) with the customer care centre and now they are saying that the earlier call was not attended by their service department and further added that the pard that was replaced wont cost more than Rs.1900/-. My doubt here is how a person who is not at all related to Kenstar come to my residence for service and how can he have the job card of kenstar. Even that jobcard which he was having contains all my details related to that complaint which I have lodged with Kenstar. We had written a letter to their H.O. (Aurangabad) by Regd. Post on08/10 and I received the Acknowledgment Due Card for the same. After that they voluntarily called me and told that somebody would be attending me for this problem and till now nobody has turned up and they are trying to keep on post poning the days by telling one reason or the other whenever I am calling them for this matter. With this type of Bad Experience we are recommending not to go for Kenstar Products henceforth and whatever may be the reason like low cost or offer or etc. We are now moving to Consumer Forum to sue Kenstar India limited with all the relevant documents we have with us in this regard.
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