I had been one of those unfortunate customers who had chosen KLN motors to service my almost new Optra magnum 2.0 TDCI. The Car was due for a scheduled service and had clocked 6750Km. The car was dealt with by a service adviser Mr. Koteeswaran who is supervised by the works manager Mr. Sadasivam. I had some problems with the rear suspension which I had mentioned in the service sheet. KLN motors (Ambattur) had the car from (1st April) for two full days and had returned the car to me on 3rd April. They had changed the rear shock absorber. they also had changed the A/C control circuit, A/C thermostat, and the fog lamp relay. these parts were changed under a standing bulletin by GM. the problem was the thermostat that was reinstalled was not done properly. My car started to overheat and the A/C was malfunctioning. The car had its rear seatbelt harness disconnected and had some tools which belonged to KLN in the cabin floor! I took the car back to the KLN work shop on the 4th April. I was not able to enter the workshop/gate because they were filling water! I waited for about 35 minutes. I had during that time 'located' Mr. Koteeswaran and had mentioned these problems with my car. Amazingly, he disowned the problems and claimed that I had dismantled the rear seat belts...! I had to locate the works manager and had to explain to him that there was certain work that was carried out with the rear suspension, and suddenly the service adviser remembered. They started the work right on the road..! (GM service plus). I had given them "their" tools which they accepted with great gratitude. The A/C was 'certified' to be alright by one small kid named Riyas (at least that was what he was called). I took the car back to them on the 6th April again. (5th being a Sunday and they claimed that they do not work on Sundays). The car was unusable in the summer. It became like an oven with the A/C controls running in full blast. they had the car for the full day and told me that the problem was with the A/C blower resistor and that they need to get that from GMI, Halol, Gujarat and that would take 10 to 15 days! I took the car again on the 7th April to Sundaram Motors, Chennai who identified the problem to be with the faulty installation of the A/C thermostat. The thermostat which was replaced under a bulletin by GMI has not been fixed properly and the sensor was way into the cooling coil rendering it partially ineffective. This had lead to excessive sweating of the cooling coil and the condensation. The cooling coil was not able to transfer the coolness into the cabin effectively since the badly installed thermostat was cutting off the A/C unit prematurely. It was rectified in a jiffy while I was waiting with my son in an exclusive customer lounge. This is a complaint very specifically on KLN motors a GM dealer directed to GM. GM has some very good products in the market and had caught the attention of the market by a radical after sales service plan and an effective roadmap to implement it. I am sure that GM had done all the needed processes and procedures before evaluating an entity to represent their global market image. Neverthless, with KLN motors they have failed miserably. There is substandard visible every where. Right from their sales team (We were literally driven to frustration while we approached them to buy the aforementioned car it was subsequently bought from another dealer) to their servicing. The untrained personnel and the practices followed needs to be audited by GM. It is a ticking time-bomb here in Chennai. The customers in Chennai though conservative are very sensitive to these kind of issues. I would draw notice to the following link which would speak volumes on After sales service.
http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-skoda-wants-instigate-team-bhp-its-users.html
I would definitely advise the readers to stay as far away from KLN motors for anything They would definitely botch up your experience in enjoying the GM products
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