Hello,
I have taken a policy from Kotak Life Insurance in August and i have not received any policy documents from the company whatsoever, they also got my mobile number wrong when i contacted there Customer care Centre i gave my correct mobile no. to them at least 5 times but everytime i ring them the have same wrong no. When i told the company that i have not received the policy documents they told me its been already delivered by First Flight Courier Company to me on 26-Aug-08 they said they have a POD that its been signed by MR.Jadhav & i spoke to my dad, mom and they denied of getting anything deliverd at address and i have not received anything from them i then repeatedly contacted the customer care no. many times but they give me same information that we have delivered and not helping me at all they are simply taking there hands off and everytime says that they have deliverd they give me the tracking no. of courier company and asks me to sort out the problem when its not my job to do it its the Kotak company who is responsible to delivery the documents when i as customer have taken a policy from them they want me to fight with courier company and take there hands off from there responsibility.
I need help in this matter company staff rude and non-co-operative.
Regards,
Amit. Jadhav
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