I am a frequent traveller from Bangalore to Marthandam and a regular user of KPN travels.
We should not talk about customer delight etc here as KPN is no way concerned about that.
Being a frequent travels, incidents are more frequent. I am looking out for a alternate bus, but I m not sure if there are any surprises waiting for us there.
1) All the employees of KPN complains about lower wages as if I am paying them less and asking them to carry me on their shoulders
2) I booked a female seat for my mom and I ended up seeing a male sitting adjacent to it. I confirmed that the other booking was done post mine and hence i questioned the guys at bommanahalli office and they replied " Sir we will announce if some one can shift seats, if non one agrees to it, we dont have a option ". They replied someone at indiranagar booked the male ticket unknowingly and hence they are the reason for this, At 10 pm, I need to cal the indiranagar office and do what? Bommanahalli employees are like they are already payed less and they dont have time for this. Call Customer care (the not responding customer care number)
3) Once I booked a ticket from bangalore to Marthandam and wanted to board the bus from Krishnagiri, which was well in the route.
I called KPN 6 times and no one takes up the responsibility to inform the driver, nor the authoriries. They are like
"Why dont u come to bangalore and board the bus to marthandam which goes via krishnagiri (100kms)? "
I very well know that I dont need any KPN guy to tell me that,
I resulted in driving to hosur and catching the bus.
4) Drivers and Cleaners in KPN belong to a different planet. They guess they are the only one who got this capability of driving.
Imagine this
" Bus comes late after 1.5 hrs and then the cleaner rushes to load all our bags inside the bus in 2 mins " I have argued many a times. I dont see any other passengers supporting me. I never bother I just make them open back deck to load heavy bags there. Always insist on this, Don't take trouble in keeping ur heavy baggages near ur seats (make sure there is no valuable things there).
The major reason why they insist u to take the baggage inside is bcos they take commission and accommodate some other parcels inside that.
I can take a bike inside that paying may be 200-300 rs to the driver and cleaner. I have seen people doing that.
So always insist them to open the back deck to load ur heavy baggages
5) If the cleaner or driver is rash, raise ur voice, there should be atleast one passenger there in the bus like me in the bus. Do you think they will be rash if 10 passengers come in a group? never, Please understand that. Always try to help other passengers let us bring in this culture.
6) Incidents where the AC went down after 30 mins of travel, Incidents where we shifted 5 buses during a night journey
I have seen people very adjustive and KPN takes advantage of it. heheh.
I m planning a trip soon, Lets see whats waiting for me there and I guess we are gonna face KPN as a group.
All the best and happy travelling
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