Extremely Pathetic Service
Extremely Pathetic and disgusting service from one of teh reputed Travels - KPN
We booked our tickets from Chennai to Ooty by KPN Travels. We boarded the semi sleeper a/c vehicle on 29th April from Chennai. The bus started at around 8.15 pm. The vehicle was travelling at sub 50 speeds for the next 2-3 hours. After travelling for around 3 hours, the driver just stopped the bus on the highway and claimed that the bus won't move since it encountered some "fanbelt issue". He then took help from one of the passengers to call up the KPN office and get the repair done. It took another 3 hours for the KPN repair vehicle to coem adn service the bus. Till then we had to wait inside the bus on the side of the highway. Finally after a long wait, the repair guy came and worked on the bus for some time, claimed that the issue was solved and we resumed our journey. another half an hour, the bus again broke down. Even though we tried to call up the customer service and the manager of KPN, those guys didnot respond. Te only answer we got it is " be practical sir, it happens, we can't help". There was no replacement bus sent to us. Finally in the morning, the bus driver again decided to take teh same bus and we were dragging al along the way. We reached avinashi by around next day afternoon and there one replacement bus came to pick us. The worst part was that even the replacemnt bus was out of breath adn had serious issues and we couldn't climb the Ooty hills on that. Finally we got down, took a taxi of our own adn went to the KPN office in ooty. The service shown to us was easily the most pathetic service from a company that has such a huge brand name. And the KPN office in Ooty did even a more clever thing - The manager left the office by thwe time we reached there adn made one small kid be in charge of the office till all the abgry customers left.
I had paid 700 rupees per ticket for a 12 hour jouney.
The journey got extended to 24 hours, there was no A/C.
The customer service was pathetic and they have arrogant idiots sitting in their offices.
No replacement bus, no proper service by KPN.
Their driver doesn't even carry a cell phone of his own in case he needs to contact the office for any emergency.
Finally pathetic pathetic travels. Please avoid it if you have a choise. They are bloody bloodsucking b@st@rds.
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