Sir
I booked the ticket with KSRTC from Bangalore to Chennai on 14th of Jan, the bus is scheduled to start by 9:15 PM The conductor verified my ticket and allowed to me to get into the bus. I requested the conductor that i am loading my luggages along with Microwave owen. He said that there is no issues and you can take inside the bus. When i reached chennai around 4 AM, i started unloading all my luggages along with microwave owen, during that point of time the Driver told me that i have to pay around 70 Rs for the luggage which consists of Microwave owen. I told them that conductor didnt told about anything the charges and there is no reason for me to pay for the luggages which i carried. Both the conductor and driver didnt allowed me to go and they forced me to pay the amount for luggages. I requested them to give a reciept for the payment, the driver given a small piecie of paper which was written in Kannada which iam unable to understand. I told them that iam going to take this reciept to KSRTC Head office for clarification. Both the Driver and conductor suddenly changed their words and they asked me to pay 40 Rs for the luggages. As i was really fed up with those people i paid them Rs. 40 for nothing and in return they taken the reciept from me.
One point which i would like to make it clear is that, KSRTC Bus service is really good and i reached my destination in time. But the worst part is that the Driver and conductor who wants to make money from the passenger. If there is really a charge involved in carrying luggages in the bus, it has to be intimated to the passenger in advance during booking. Once i reached the destination they were telling that i should have to pay for the luggages which is totally unacceptable which indirectly spoils the KSRTC Bus service reputation.
I am requesting the KSRTC Management to take necessary action on concern Bus conductor and driver who had taken money from me and created such a bad impact on KSRTC Bus service. Once again requesting you to take necessary action on this. Expecting justice from your end.
PNR Number: J11898701
Trip Code : 1700MYSCHN
Date of Journey : 14/01
Time of Departure : 21:15 Hrs.
I herewith attaching my bus ticket along with this mail for your reference.
Regards
Saravanan Viswanathan
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