To,
The Kurlon Ltd.
III Floor, North Block,
47 Dickenson Rd,
Bangalore.
Karnataka 560042.
India.
Dear Sir/Madame,
I purchased a mattress 6’6” x 6’4” of 4.5”, Sugam, thickness from KEMEX (India), 22 Rabindra Sarani, Kolkata, 700 072 for Rs 4500/- vide cash memo No. 171 dated 16-04.The mattress was delivered to my residence at D-4, Akashmani Society, 142/B, N.S.C. Bose Road, Tollygunge, (near Malanch Cinema) on the next day without any additional charge.
However, within a month of the purchase, it shrank at various places creating pits on slightest pressure.
I, immediately, complained to the shop and requested them to replace or repair it but the owner, a lady who had sold it out to me, refused flatly. Upon my insisting much she asked me to deliver it back to her shop making my own arrangement and then wait for 3 to 4 months for replacement. I am not in a position to arrange for its transport back to the shop and that too at my own cost. Even if I do it I can not wait for 3 to 4 months for replacement, if at all!
Sir, this is sheer embarrassment to a customer who decided to buy a branded name Kurlon without expecting that a defective piece would be sold out to me like this one.
Kindly arrange for replacing it with a new sound piece immediately.
This is to inform you that I have approached the Consumer forum who asked me to first contact you and then report back to them after 10 days if no action is taken from your side.
Looking forward to your cooperation,
Yours sincerely,
M.A.Sultan I.F.S.
Principal Chief Conservator of Forests,
C.I.T. Building (3rd floor)
P-16, India Exchange Place,
Kolkata-700 073
98302 87877
[email protected]
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