Dear Sir / Madam,
This is regarding complaint for Tea serving in a Garib Rath Train.
On date 29/03, I was travelling in a Train - Garib Rath/Train No. 2909 (PNR No. 8228685641) from Mumbai to Nizamudding. IRCTC pantry persons are serving food items and tea in a train. I took tea from one of the serving person at Rs. 5/ cup.
Some thing comes in my sip, when I took it out from my mouth, what I found it is some metal type piece. Then I call a person from whome I took the tea and enquired about it.
I asked him how you are preparing the tea?
He told me, we are preparing it by Electric Immersion Rod (which is used to heat water).
Then I went to Pantry car & checked it how they are preparing the tea. To my surprice, It was so dirty place that if any body can see it will never take tea in any train.
Then I called the IRCTC supervisor) availble in pantry car & pantry incharge (Mr. Vinod as told by him) why they are using Emersion rod for making a tea? This is not ment for making tea. It is used for heating water. It is not safe for food preparation.
His reply was - Sahab there is no cooking / tea preparation facility in this train. Ye to Garibo ki train hai. Hum to passenger ki madad karte hai. Apki chai me Kuch kachra aa gaya hoga, me Chai (Tea) replace kar deta hu. (We are helping out passengers, may be some foreign particles comes in your tea, I'll rep[lace it).
Then I asked him, When there is no cooking facilitty provided in this train then why you are making it? It is illegal.
He replied - We are only helping out passengers.
I told him please stop making and serving tea further till Delhi or otherwise I will make a complaint.
He told me Every body knows it.
Please see the attached photographs of Tea cane and emersion rod which I took from my mobile camera.
Requesting you to immediately stop this illegal and unhealthy serving of food /eatibles in a train and strick action agianst the culprits.
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