Lenovo
Physical damage

Sir,

 I went to Sona infotech Service centre regarding my laptop problem, there is motherboard, keyboard, and flap problem (loose from laft side and gap).

 Service centre consider my flap problem as physical damage and fact is that my laptop is not physically damage.

 Mrs. Vandana write down my flap problem as physical damage without examine my laptop and they said that when motherboard, keyboard will not come we can’t open the laptop.

 After 25 days they change my keyboard after that they damage my laptop.

 I have some photographs in which shows my flap problem is not physically damage and there is no crack on the body of the laptop. Service centre damage my laptop body from the lower side at both hinge.

When i said this in service centre then

Mr. Devendra reply- this damage from the starting.

Mr. Pandey reply- on the right side there is crack from the starting and on the left side it is not the crack and said Mrs. Vandana write this on the paper physical damage.

I ask from mrs. Vandana- when you receive my laptop you write physical damage on my job card, why you write this.

Mrs Vandana said- i write because of only flap problem.

I ask- you saw the two crack on both sides at same position below the hinge of the flap.

Mrs. Vandana said- there is no crack when i received the laptop.

On 11th November customer care gave time to Mr. Pandey to give updates of my laptop before 2p.m., but he didn’t gave updates regarding the problem. Later on when i tried to contact him by phone then he gave several excuses regarding his busy schedule.

At last i want you to consider my problem and my requests that I mentioned before in this letter.

Thanking You!

Date:12th november’08

Neha

Case ID- 2008101700000425

E-mail ID- [email protected], [email protected]

Contact no.- 09234628771