07th March - Purchased an LG 1.5 ton AC
10th March - Installation completed
27th March - Stopped cooling, so I called the Engineer from the HP service centre who had done my installation. He said he would try to visit me by the evening. At 8.30 p.m. when he did not come, I called up and found out that he could not make and was advised to make a complaint at the call centre. Tried to call LG customer care on 1800-180-9999 repeatedly but could not get through. Finally called the dealer who informed me that the LG call centre is available between 10 -8 p.m. only (although they advertise a 24 x 7 service via their sms), which means I had lost a day.
28th March - I logged my call at 9.15 am and told the agent about the urgency, being the summer month and the fact that school exams are beginning. He advised that he would try and send an engineer by 1 or 2 p.m. Got no call from the service centre, and kept following up myself. Finally the engineer reached me at 6 p.m. and to my shock informed me that the compressor was jammed. AFTER JUST TWO WEEKS. To add to my problems he informed me that I requested for a replacement from the company it would take at least 10 days if not more.
THIS IS JUST NOT ACCEPTABLE FROM A REPUTED COMPANY LIKE LG.
My best bet was to call the dealer and inform him of my problem. He very graciously offered to replace the AC for me and get it installed by 30th March.
I am very upset with the fact that this can happen to an LG Product.
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