For over a year we have had issues with our refrigerator. The indian customer service number was called and the technicians came and advised us that the gasket is faulty. This was replaced and after 2 Hello,
Sub: COMPLIANT no. 51900050
For over a year we have had issues with our refrigerator. The indian customer service number was called and the technicians came and advised us that the gasket is faulty. This was replaced and after 2 months we had the same problem of the frexxer not freezing and the refrigerator both up and down were leaking cold air. The uneducated technicians kept blaming the gasket and told us to change it again after 3 months. The actual problem lies with the hinges of the door that is affecting the alignment and contact of the gasket. This i had to figure out. Yet the foolish technicians could not figure this out. Its been over 18 months while calling the call center speaking to the manager called Deepak and Saurav and they are unable to get the parts. No action has been taken just excuses and told to call one department to the other. Please treat this as urgent because with this lousy service I will never buy LG again.
These are the numbers we have been calling and we refuse to pay for gasket every 3 months. If it works we will pay. The problem is the hinges which they cant get J334-00083A PART NO.
LG Service 91 22 39889999
Manager Deepak 09420611318
Parts Saurav 09833374206
Please expedite or exchange my Fridge ASAP.
642
600 litres
J334-00083A PART NO.
COMPLIANT- 51900050
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