Product Code LPK3685QC –LG Air conditioner bought on 17.08.08 delivered on 24.08.08. Installation in the 1st Week of Sep’08. When we tried using the AC for the first time after installation on 8th Oct’08 the AC was not cooling. We immediately placed a complaint with the LG service centre. Complaint No W8CA1000357 dated 9th Oct’08.
Two different engineers visited us on 11th Oct’08. They were both clueless about the problem with the AC.
On 12th Oct’08 again a group of engineers checked the AC & failed to diagnose the problem.
In the meantime we placed another complaint thru the LG website. Complaint no 1110200835269. We received an email from Mr. Ravinder Chaudhry of LG India giving us the contact details of the branch service Manager Mr. Harish Suri. We tried contact Mr. Suri nth no of times but he didn’t respond.
As the service centre had not escalated the matter to the higher level we placed the complaint again on 14th Oct’08 Complaint No W8CA1404736. The engineers once again visited us and were not able to understand the problem.
The point is LG has high end products but not enough qualified engineers to solve the problem. The Service centre has very careless behaviors. We have taken two working days off to resolve the issue.
We have stated to LG that they have sold a defective piece & it must be replaced. If their engineers are unable to solve the problem for the defective product which LG has sold, why as a consumer I should be penalized?
LG refuse to respond on this matter.
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