CONTENTS OF THE COMPLAINT
(1) Just after a month of purchase, my set started serious problems and ultimately after regular follow-up, it was got replaced but even after replacement the new set is also not working properly from the day first.
(2) Then visits of LG engineers started and even after 'n' no. of visits the answer was BIG ZERO.
(3) Afterwards, my set was carried to for Testing & repair, a 20-25 days back, which was later on installed at my residence with a claim that it has duly been checked from
every angle.
(4) Ultimately Today again LCD set is Crying for repair again vide my Complaint No. - N8-CC-1308111 on Dec 13, 08 which was changed to N8-CC-1604906.
(5) As per visiting engineer (one Sardarji) the major thing (He was using some techincal term, which my mother could not remember) is not functioning, then Engineer explained in a layman language that a thing (component) like PICTURE TUBE OF T.V. has been failed, and u will appreciate that a component like TV Tube is the major stuff of any Visual system.
(6) I have informed to the company that if i don't receive atleast a satisfactory reply about the actions to be initiated for my LCD, by 18th evening then i will have no option but to go for legal help and LG company would not be able to claim that a sufficient time to reply even was not given.(action is altogether a different part), but till this date, not received any satisfactoy response from LG.
Correspondece email are saved with me, if needed can be send to u.
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