I had purchased a LG microwave from hometown on May23. They promised to deliver the microwave with the startup kit (which contained 5m/w safe utensils like idli stand, steamer etc). They also promised to do delivery the next day (Sunday). Since, me and my husband are both working throughout the week, it sounded like a good idea to buy it - bcoz 1) They gave the startup kit . 2) They were ready to deliver on Sunday. 3) Installation and demo on Monday late evening.
On Sunday, I did not get any call for delivery until 2:00PM. Then I myself searched for their number and called them up. After much follow-up, the delivery came at 5:00PM. But then I realized that startup kit was missing. I called them up again. The person at other end, asked me to come from Warje to ishanya Mall (which is 1hr drive by car) to pickup the startup kit. I was shocked to hear that, there was a mistake at their end they were asking me to come and pickup the startup kit. I asked to connect to their supervisor. The supervisor promised us that they will deliver the kit the other day and they will call us again tomorrow.
All this costed me 5-6calls already.
On Monday also, I did not receive any call until 1:00PM. Again, I called them up and asked for an update. But I could not reach Mr. Deepak & Sameer, with whom I had been contacting all this time. The girl at the other end told me that those people come after 12:00. Nevertheless, I told her my whole story and also informed that I did not get any call for installation & demo.
By now, I decided that I will go to Ishanya mall and return he microwave and get my money back. DASS electronics was a better choice I guess. I had purchased my TV, fridge, DVD player from DASS and received delivery on the same night. Also got installation call other day and a customer feedback call in a month.
Anyways, after 2 hours, I got a call from hometown and the person asked me to come down to Deccan (half way to Ishanya mall) to pickup the product. The reason he stated is that he has to consider the "comfort" of the delivery guys too. He asked to to "Please try to understand".
Isn't it surprising that such a big group, Hometown I looking for comfort of "delivery boys" and not of "customers".
I have already given 10 calls, wasted my time, my money and my energy!
Till now (2:30PM), those guys haven't finalized how they are going to do the delivery! I have kept the option open for them, they can take the product back.
I will update on what happened next.
But, for now, I would advise all intelligent people to" Be wise" avoid any purchases from HomeTown.
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