DEAR Sirs, this is to bring to your kind notice that i purchased one LG MOBILE model no. RD 5130 on 27-08 and its still working well with ofcourse some minor problems which i got repaired and thank you for having intorduced such good qualitative and reliable model RD 5130.
Later i purchased one new model mobile no RD 3000 (LG) on 01-05 and i regret very much to bring to your notice that the quality of this mobile set (RD 3000) is of very very poor quality and it losts only for 16 months and dead on 17-09-09. Your LG service station staff are not taking care of the customers who attend for any advise or for any repair at your KUKATPALLY HYDERABAD or at KAKINADA LG STATIONs. They (your lg service station staff) give vague replies without any proper diagnosis of the mobile problem. some say battery problem some say some other problem. After constant enquiries i came to understand the problem of this RD 3000 is mother board is not working and i have to bear the expenses of RS.400/- as it was told by your KUKATPALLY LG STATION and later at KAKINADA LG STATION it was rs.775/-. which is the correct price your company only knows.
I got vexed and bought a new mobile LG set with model no. RD 3610 on 17-10-09 (recently).and i dont know how it works and how long it works.
Finally what i want to impress upon you is basically your LG SERVICE STATIONS staff are not properly advising the customers and not properly diagnising the problem of the sets.and their replies to customers are also not proper.
In these circumustances i am just complaining you not for the cost of the cells but i request you to please instruct your staff to give proper guidnce and attendance to customers of LG users.
I regret very much for the poor performance of LG MOBILE sets you are intorducing to market nowadays. Hope you understand my views positively and do some thing.
I would like to continue my RD 3000 set further for which you may please suggest me what to do about the MOTHER BOARD problem for which i am prepared to pay the cost.
thanking you. yours lg customer. t.k. rao KAKINADA (andhra prdesh) 09393222275
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