Subject: Very Poor Service response for LG A.C. Call no N9C41700002 and N9C50602964, N9S42601457, N9C42711239. not attended last 21 days.
It is very disappointing form LG after sales service side. On 9th of April I have purchased one 1.5 ton window AC from Ahana Electronic Kolkata. Model No. LWA5GW1AM1. I was planning to buy Blue Star AC but due to dealer confirmation on best product and service assurance, it happened to purchase LG AC but due to improper installation of the AC by company authorised Engineers I had face water dropping problem from the day one for that as per the instruction I had call to LG customer care call no. N9C41700002 on 17th April. and again on 25th of April suddenly AC was completely dead (Shut Down) for this I am continuously following up LG customer care and every time they have assured me, engineer will call and come for resolving the issue, even after almost 25 calls nether any optimistic revert received from LG side nor any call received from LG side till date, last 21 days I am following up with LG customer care still waiting for any resolution form LG. with call nos - N9C50602964, N9S42601457, N9C42711239.
Kindly note that I have employed by a bank where we have aprox. 80000 employees if these is the quality of after sales service for LG products, that is absolutely opposite what LG promote in their campaign, than I think it is my social responsibility to inform all my colleagues, relatives & friends the real picture of service quality for LG’s.
Since AC had been purchased for summer session only, but last 15 days it is out of order because of negligence of LG service centre. I am very regret to say you if still problem remain unresolved and I suffer due to negligence of LG than it will force me to nock consumer forum and other social and legal doors!
Request you to kindly consider my issue on priority and resolve the same.
Looking forward prompt & affirmative resolution.
Regards,
SUJIT BOSE
9339108413
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